Customer FAQ

Here are some frequently asked questions by our customers about our delivery marketplace…

 

Q: How does the Herculeze delivery marketplace work?

A: Herculeze is simply a delivery marketplace platform. Customers can at no charge post delivery requests on the Herculeze marketplace and drivers can freely bid on these deliver requests. Customers may then choose whichever driver they wish to get their requests fulfilled.  

 

Q: How does the bidding process work?

A: Once a job is posted, delivery providers are free to bid whatever price they believe to be reasonable for the job. Customers may then choose whichever price and provider they wish by clicking “Accept Bid”.

 

Q: I have a question for my driver. How can I communicate with them?

A: Customers can communicate with their provider simply by sending them a message through the delivery marketplace.

 

Q: How are providers vetted/insured?

A: Some delivery providers carry delivery insurance but some may choose not to. Herculeze is simply a delivery marketplace that connects drivers to customers and has no relation to the driver. Drivers do however apply to become providers and their information will be vetted by Herculeze.

 

Q: How does the payment process work?

A: The payment process starts after the customer accepts a bid from a driver.  From there, customers will be automatically directed to PayPal where customers can make the payment. Don’t worry, there is no need for a PayPal account to pay your driver. Customers can use Credit Card, Bank Card, and other various forms of payment. Once the job is completed, the customer MUST go back to the job posting and accept that the job has been completed. This releases the funds to the driver from a holding account.

 

Q: How long does it take to get a response of bids on my job posting?

A: Response time may vary depending on what the item is and where it might be going, but you can usually expect a bid to be placed between the instant it is posted and a day after it is posted at most.

 

Q: How do I accept a bid from a delivery provider?

A: Once customers see a bid that you would like to accept, click on the job posting and then click “Accept Bid.”

 

Q: Do the drivers on the marketplace work for Herculeze?

A: Herculeze is simply a delivery marketplace that connects local delivery drivers with customers who need items move. In no way shape or form is Herculeze associated with its drivers that use the platform. Drivers do not work for Herculeze, they are all independent contractors.

 

Q: Not receiving bids that are in my price range?

A: Give your posting some time, initial bids can sometimes be in the higher price range. However, as more competing bids come in on your posting, you will be sure to get the bids that are closer to your price range. You can also add a suggested price in your posting to give an idea of what you want to pay a driver to do your job for.

 

Q: How does the Herculeze delivery marketplace work?

A: Herculeze is simply a delivery marketplace platform. Customers can at no charge post delivery requests on the Herculeze marketplace and drivers can freely bid on these deliver requests. Customers may then choose whichever driver they wish to get their requests fulfilled.  

 

Q: How does the bidding process work?

A: Once a job is posted, delivery providers are free to bid whatever price they believe to be reasonable for the job. Customers may then choose whichever price and provider they wish by clicking “Accept Bid”.

 

Q: I have a question for my driver. How can I communicate with them?

A: Customers can communicate with their provider simply by sending them a message.

 

Q: How are providers vetted/insured?

A: Some delivery providers carry delivery insurance but some may choose not to. Herculeze is simply a delivery marketplace that connects drivers to customers and has no relation to the driver. Drivers do however apply to become drivers and their information will be vetted by Herculeze.

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