Driver FAQ

These are some questions that drivers frequently ask us…

Q: What is usually required to be a driver on the Herculeze marketplace?

A: Being a driver on the Herculeze marketplace typically requires the following:

• Having a vehicle that can properly deliver goods to a destination
• Means of lifting the items you are picking up
• Willing to have a background check done
• Setting up a PayPal account and a PayPal Me account
• Equipment to deliver items safely, such as bungie’s, blankets, and gloves

Q: How do I bid on a job I want to do?

A: Make sure you are logged into your driver account and after doing so, you will be able to bid on any of the jobs you want.

Q: I completed a job, why haven’t my funds been sent to me yet?

A: Your funds haven’t been sent yet because the customer has not yet released the funds, marking the job complete. The customer must do this after a job is complete. But don’t worry, if the customer does not follow through, contact us and we will resolve the issue promptly.

Q: How and where do I sign-up to become a driver?

A: By visiting the “Marketplace” page on the Herculeze website and clicking “Sign Up.” You will have to wait a few to get verified. Once verified, you will be sent an email confirming that you have been verified and will be free to use the marketplace platform.

Q: How do I find jobs that are near me?

A: Under the marketplace, near the top of the page, there will be a filter saying “Show jobs within X mile(s).” Here you can type in the max distance you would want to do a job from your location (Location will be from the address you have under settings to the address the customer lists for the job at the pick-up location).

You can also filter distance by going to “Distance (Your Address to Point A)” under the top ribbon for jobs and clicking the triangle/arrow to get the closest to furthest jobs within your max distance set.

Q: How does the bidding process work?

A: The bidding process works by having a network of drivers that compete with bids on a customers job. Based on the price you bid and your driver profile, the customer will choose which driver they want to go with. Once a bid is accepted, the auction will end and no more bids can be placed from thereon.

Q: I won a job, what do I do now?

A: Once you win the job, get in contact with the customer and set up when the best time would be to do the job.

Q: What should I charge for a job?

A: Before you bid, make sure you have as many details as possible, on top of what the customer has already listed. For example, make sure you know if the item is going up any stairs or check how many people the job will require. This will factor into how much you would want to charge for doing the job.

Q: How do I make my profile more appealing to customers?

A: Add photos of yourself, the vehicle that you do jobs with, as well as a short bio about yourself. This will set you apart from other bidders and give you a better chance of winning the job. The more jobs you do, the more your customer feedback will also increase.

Q: Why don’t I get paid after my bid has been accepted?

A: After the bid is accepted by a customer, the customer pays for the job, where it goes to a holding account. Only after the job is completed is when the customer will release the funds to the driver.